Live interview setup

Setting up a live video interview requires a few key components to ensure a smooth and professional experience for all parties involved.

Set up permissions

When you first enter the interview from the foyer, you will be prompted to set up your device permissions for the interview. You should see a browser popup that will ask you to give microphone and camera permissions.

From the browser popup:

• Select Allow to give permission to both your camera and microphone

Note: If have previously completed an interview on the same device, you may not see the permissions popup as the settings may have already been saved your browser settings.

Successfully giving permissions will direct you to the Ready to Join page.

Blocked permissions

If either your microphone or speaker permissions have been blocked, you will see the Blocked Permissions page.

Try Again

Before selecting Try Again, attempt the steps below to give permissions to your microphone or camera through your browser. After completing the steps, select Try Again to refresh the browser.

Giving permissions through the browser

Chrome -

1. Select the Customize and control Google Chrome icon on the top right of the browser window.
2. Navigate to Settings > Privacy and Security.
3. Under the Privacy and Security section, select Site Settings.
4. Change the permissions for the camera and microphone from Blocked to Allowed.

Microsoft Edge -

1. Select the Settings and more icon (...) on the top right of the browser window.
2. Navigate to Settings > Cookies and site permissions.
3. In the Site Permissions section, change the Block to permission to Allow for the microphone and camera.

Firefox - 

1. Select the browser menu button and select Settings.
2. Click Privacy & Security from the left menu.
3. Scroll down to the Permissions section.
4. Click the Settings … button for the Camera and Microphone options. Firefox displays the websites with saved Allow or Block permission.
5. Use the Allow/Block selector to change permissions for the website to Allow.

Safari - 

1. Select Safari > Settings, then click Websites.
2. To apply a setting to a website on the right, first select the setting, then choose the option you want from the popup-menu next to the website. In this case, change Camera and Microphone to Allow.

Call in from a phone

If you are unable to grant permissions, you can use this option to view call in information for the interview.

Join without camera and/or microphone

If you are unable to grant permissions to your camera or microphone, you can use this option to join the interview without video or audio. If you are unable to grant permissions to both your camera and our microphone, you can use this option to view call in information.

Ready to join

Once you have setup and given the appropriate permissions for your microphone and video, you will be presented with the Ready to join? page.

On the Ready to join? page you can test your audio and video and change your display name.

Display name

If desired, you can change your display name that will displayed within the interview.

1. Select your display name on the top right of the video screen.
2. In the Your Name field, update your name.
3. Select Apply Settings.

Settings

The Settings icon allows you to adjust your audio and video settings.

• Microphone - Change the audio input device. You can test the audio by viewing the Audio Input Level graphic.
• Speaker - Change the audio output device. You can test the speaker by using the Play Sound function.
• Camera - Change the video device. You can test the video by looking at the video preview.
• Background
  • If different backgrounds are available, you can change them here.

Call in from a phone

If you are unable to grant permissions, you can use this option to view call in information for the interview.

When you are ready, select Join Interview.