Job competencies
Job competencies specify the behaviors that employees must exhibit to be successful in a job. Job competencies are different than job descriptions, in that job descriptions are a summary of the skills required for a job, whereas job competencies are the behaviors that predict success on the job.
Before you add AI scored scored questions to a job or create a job using AI scored question sets, you should be familiar with the requirements of the job, the job competencies associated with each question in the AI scored question library, and how you can use the AI scored questions to predict employee success.
The artificial intelligence (AI) models used to score candidate responses for the AI scored recommendations and AI scored ranked recommendations features are based on the following 11 core competencies:
Adapts to change
- Works well in novel or ambiguous situations.
- Accepts and adapts to change.
- Manages pressure effectively and copes well with setbacks.
- Seeks out learning opportunities.
- Handles situations and problems with innovation and creativity.
- Supports and drives organizational change.
Communicates effectively
- Speaks and writes clearly.
- Persuades and influences others through speech and text.
- Adapts style of communication for the audience.
Drives for results
- Takes ownership of actions.
- Consistently applies effort.
- Driven to exceed targets and goals.
- Persists and maintains focus when faced with challenges.
Follows rules and procedures
- Follows directions, rules, and procedures.
- Adheres to schedules.
- Does not take shortcuts.
- Follows ethical guidelines.
Leads others
- Initiates action, gives direction, and coordinates resources to ensure progress toward goals.
- Creates and communicates organizational vision and strategy.
- Alternatively, communicates and drives the execution of the vision.
- Motivates and inspires others.
- Provides feedback and identifies developmental opportunities for others.
Manages priorities
- Plans ahead in a systematic and organized way.
- Effectively prioritizes tasks to focus on the most important ones first.
- Creates plans to balance short- and long-term goals.
Produces quality work
- Completes tasks accurately.
- Maintains and applies technical skills.
- Focuses on results and achieving personal work objectives.
- Driven to achieve high quality standards.
- Encourages others to continually improve the quality of their work.
Provides exceptional service
- Provides good customer service.
- Exhibits strong interpersonal skills.
- Creates positive relationships with customers.
- Shows support and respect for customers.
Solves problems
- Solves complex problems with analytical thinking.
- Evaluates multiple possible solutions and considers the potential impact of each option before making a decision.
- Acquires information from varied sources and applies information needed to make decisions accurately and quickly.
- Uses data to identify trends.
Works efficiently
- Completes tasks in a timely manner.
- Manages a heavy workload.
- Effectively balances multiple priorities to meet goals.
- Driven to achieve high standards of performance.
- Effectively uses available resources.
Works well with others
- Collaborates well with colleagues and teammates.
- Proactively helps others.
- Exhibits strong interpersonal skills.
- Creates positive relationships.
- Shows support and respect for others.