AI scored question sets

AI scored question sets are predefined sets of questions that you add to on-demand video/web, voice, or text stages and are designed to be used in conjunction with Hirevue’s artificial intelligence algorithms and models (AI) to assist you in your review and consideration of candidates and help you identify candidates who may be the best fit for the specific job role. These AI scored question sets contain questions that are designed to measure specific job competencies across a variety of jobs. Each AI scored question set contains questions that may use AI to evaluate the words contained in the responses, in order to predict the success of candidates in the job for which they are interviewing. This prediction is based not only on the job competencies that most closely resemble those that you determine necessary for success on the specific job, but also on the experience level that you determine is needed for the specific job, as well as the relevant industry. For example, an entry level banking position may require candidates to be proficient in job competencies such as producing quality work and providing exceptional service (among others), while experienced level positions in the same field require competencies such as ability to adapt to change and drive for results. By understanding the industry and the specific job competencies and experience level required for each position for which you are creating a job template, you can better match the correct AI scored question set to that job, and deliver interview questions more likely to result in identification of candidates who may be the best fit for that specific job.

How it works

When you create a job template using AI scored question sets, the selected AI scored question set appears within the selected stage (text, voice, or video) as an assessment.

Candidates invited to that stage are first informed that AI may be used in evaluating their responses to the interview questions and are given the opportunity to consent to the use of AI or to opt-out.

All candidates have the same interview experience and are asked the same interview questions from the selected AI scored question set; however, those who consent to use of AI will have their responses automatically scored through AI. AI will not be used to score responses for those candidates that opt out (i.e., do not consent).
In addition to candidates who have opted-out, other candidate responses may be too short to score using AI or may not meet the accuracy threshold as necessary to obtain a reliable score through AI.

If AI is used to score the responses, Hirevue’s AI combines the competency scores from each question to form a single AI scored question set score for that candidate. AI scored question set scores are then used to stack rank candidates on the interview stage page of your dashboard, with the candidates who earned higher scores appearing at the top of the list.

If AI is not used to score the responses (for any reason), those candidates will appear on the interview stage page of your dashboard ahead of the AI scored candidates, with designation of “Unable to Score” and will be listed in chronological order (as configured by Client) based on the date and time the interview was completed. These interviews will require that your recruiting/ talent acquisition/ HR/ hiring team members independently review and consider the interview responses and designate a score.

You can refer to this overall AI scored question set score rank ordering when selecting the candidates that you want to advance to the next stage.

Your team makes the final decision

Whether or not an AI scored question set score is generated, the AI scored question set scores are not intended to be the sole or exclusive basis for candidate ratings or selection decisions and should always be paired with independent review and consideration by, and expertise of, your recruiting/ talent acquisition/ HR/ hiring team(s).

AI scored question set library

When creating a job using AI scored question sets, select the question set that best fits the industry and experience level of the job.

Banking/ Financial Services - Entry Level

The Entry-Level Banking & Financial Services question set includes questions targeting job-related competencies for selecting candidates for banking and financial services roles requiring little to no prior experience. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

Describe a time you were working in a fast-paced environment and you needed to be very attentive and organized. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time you used your verbal communication skills to help a customer. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time when you had to deal with a challenging customer. What was the situation? What did you do in the situation, and what was the outcome?
Describe a situation in which you had to adapt your style, approach, or ideas to meet the needs of others. What was the situation? What did you do in the situation, and what was the outcome?

Competencies measured

Produces quality work

Completes tasks accurately. Maintains and applies technical skills. Focuses on results and achieving personal work objectives. Driven to achieve high quality standards. Encourages others to continually improve the quality of their work.

Works efficiently

Efficiently completes assigned tasks. Driven to meet or exceed productivity standards. Produces results on schedule. Manages multiple priorities or demands. Performs well under pressure. Monitors their performance metrics and adjusts behaviors accordingly to meet production goals.

Provides exceptional service

Shows concern for the customer’s feelings and experience. Builds relationship and rapport with the customer. Apologizes when appropriate. Resolves customer problems. Adapts to the needs of the customer.

Communicates effectively

Listens to others and asks questions to learn about what is needed. Uses information gathered from listening and asking questions to help customers/ other employees reach a solution. Communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner.

Works well with others

Collaborates well with colleagues and teammates. Proactively helps others. Exhibits strong interpersonal skills. Creates positive relationships. Shows support and respect for others.

Example roles

Entry-level or hourly roles for banking/ financial services (e.g., Teller, Personal Banker).

Banking/ Financial Services - Experienced

The Experienced Banking & Financial Services question set includes questions targeting job-related competencies for selecting candidates for banking and financial services roles requiring some experience. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

Describe a situation in which you had to adapt your style, approach, or ideas to meet the needs of others. What was the situation? What did you do in the situation, and what was the outcome?
We all have times when the responsibilities of our jobs are overwhelming. Describe a time when you were overwhelmed at work. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time you were under a great deal of pressure. What was the situation? What did you do in the situation, and what was the outcome?
Describe the strictest safety rules you had to follow on the job. How did you ensure that you followed all the rules?

Competencies measured

Adapts to change

Works well in novel or ambiguous situations. Accepts and adapts to change. Manages pressure effectively and copes well with setbacks. Seeks out learning opportunities. Handles situations and problems with innovation and creativity. Supports and drives organizational change.

Communicates effectively

Works well with others

Collaborates well with colleagues and teammates. Proactively helps others. Exhibits strong interpersonal skills. Creates positive relationships. Shows support and respect for others.

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Manages priorities

Plans ahead in a systematic and organized way. Effectively prioritizes tasks to focus on the most important ones first. Creates plans to balance short- and long-term goals.

Follows rules and procedures

Follows directions, rules, and procedures. Adheres to schedules. Does not take shortcuts. Follows ethical guidelines.

Example roles

Mid- to experienced-level (e.g., salaried) roles such as but not limited to Financial Specialist or Banking Supervisor.

Banking/ Financial Services - Managerial

The Managerial Banking & Financial Services question set includes questions targeting job-related competencies for selecting candidates for managerial roles in banking and financial services. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

Describe a time when you were in charge of the work of others. What was the situation? What did you do in the situation, and what was the outcome?
We all have times when the responsibilities of our jobs are overwhelming. Describe a time when you were overwhelmed at work. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time you demonstrated strong leadership skills. What was the situation? What did you do in the situation, and what was the outcome?
As a manager, it is important to maintain your employees' morale. If team morale were low, how would you increase it?
Describe a time when you had to deal with a challenging customer. What was the situation? What did you do in the situation, and what was the outcome?

Competencies measured

Leads others

Initiates action, gives direction, and coordinates resources to ensure progress toward goals. Creates and communicates organizational vision and strategy. Alternatively, communicates and drives the execution of the vision. Motivates and inspires others. Provides feedback and identifies developmental opportunities for others.

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Provides exceptional service

Example roles

Managerial banking/ financial services roles such as but not limited to Branch Manager or Financial Center Manager.

Healthcare - Entry Level

The Entry-Level Healthcare question set includes questions targeting job-related competencies for selecting candidates for healthcare roles requiring little to no experience. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

What do you do to make sure you are working safely? Please provide an example of working safely and how your example reinforces safety regulations.
We all have times when the responsibilities of our jobs are overwhelming. Describe a time when you were overwhelmed at work. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time you were working in a fast-paced environment and you needed to be very attentive and organized. What was the situation? What did you do in the situation, and what was the outcome?
Describe a situation in which you had to adapt your style, approach, or ideas to meet the needs of others. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time you used your verbal communication skills to help a patient. What was the situation? What did you do in the situation, and what was the outcome?

Competencies measured

Follows rules and procedures

Follows directions, rules, and procedures. Adheres to schedules. Does not take shortcuts. Follows ethical guidelines.

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Produces quality work

Works efficiently

Works well with others

Collaborates well with colleagues and teammates. Proactively helps others. Exhibits strong interpersonal skills. Creates positive relationships. Shows support and respect for others.

Provides exceptional service

Example roles

Early career/ entry-level clinical or non-clinical roles.

Healthcare - Experienced Level

The Experienced Healthcare question set includes questions targeting job-related competencies for selecting candidates for healthcare roles requiring some experience. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

What do you do to make sure you are working safely? Please provide an example of working safely and how your example reinforces safety regulations.
We all have times when the responsibilities of our jobs are overwhelming. Describe a time when you were overwhelmed at work. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time you were working in a fast-paced environment and you needed to be very attentive and organized. What was the situation? What did you do in the situation, and what was the outcome?
Describe a situation in which you had to adapt your style, approach, or ideas to meet the needs of others. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time you used your verbal communication skills to help a patient. What was the situation? What did you do in the situation, and what was the outcome?

Competencies measured

Follows rules and procedures

Follows directions, rules, and procedures. Adheres to schedules. Does not take shortcuts. Follows ethical guidelines.

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Produces quality work

Works efficiently

Works well with others

Collaborates well with colleagues and teammates. Proactively helps others. Exhibits strong interpersonal skills. Creates positive relationships. Shows support and respect for others.

Provides exceptional service

Example Roles

Mid-level to experienced clinical or non-clinical roles.

Insurance - Entry Level

The Entry-Level Insurance question set includes questions targeting job-related competencies for selecting candidates for insurance roles requiring little to no experience. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

Describe a time you were working in a fast-paced environment and you needed to be very attentive and organized. What was the situation? What did you do in the situation, and what was the outcome?
We all have times when the responsibilities of our jobs are overwhelming. Describe a time when you were overwhelmed at work. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time when you had to deal with a challenging customer. What was the situation? What did you do in the situation, and what was the outcome?
Describe the strictest safety rules you had to follow on the job. How did you ensure that you followed all the rules?

Competencies Measured

Produces quality work

Works efficiently

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Provides exceptional service

Follows rules and procedures

Follows directions, rules, and procedures. Adheres to schedules. Does not take shortcuts. Follows ethical guidelines.

Example Roles

Early career/entry-level insurance roles across a variety of industries (e.g., medical, automotive).

Industrial - Entry Level

The Entry-Level Industrial question set includes questions targeting job-related competencies for selecting candidates for industrial roles requiring little to no experience. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

What do you do to make sure you are working safely? Please provide an example of working safely and how your example reinforces safety regulations.
Describe a time you were working in a fast-paced environment and you needed to be very attentive and organized. What was the situation? What did you do in the situation, and what was the outcome?
At times, you may be asked to do many things at once. Please provide us with examples of how you've found ways to make your job or tasks more efficient.
Describe the strictest safety rules you had to follow on the job. How did you ensure that you followed all the rules?

Competencies Measured

Follows rules and procedures

Follows directions, rules, and procedures. Adheres to schedules. Does not take shortcuts. Follows ethical guidelines.

Produces quality work

Works efficiently

Example Roles

Entry-level or hourly roles in areas such as industrial, manufacturing, and labor.

Industrial - Experienced

The Experienced Industrial question set includes questions targeting job-related competencies for selecting candidates for industrial roles requiring some experience. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

What do you do to make sure you are working safely? Please provide an example of working safely and how your example reinforces safety regulations.
Describe a time you were working in a fast-paced environment and you needed to be very attentive and organized. What was the situation? What did you do in the situation, and what was the outcome?
At times you may be asked to do many things at once. Please provide us with examples of how you've found ways to make your job or tasks more efficient.
Describe the strictest safety rules you had to follow on the job. How did you ensure that you followed all the rules?

Competencies Measured

Follows rules and procedures

Follows directions, rules, and procedures. Adheres to schedules. Does not take shortcuts. Follows ethical guidelines.

Produces quality work

Works efficiently

Example Roles

Mid- to experienced-level roles in areas such as industrial, manufacturing, and labor.

Industrial - Managerial

The Managerial Industrial question set includes questions targeting job-related competencies for selecting candidates for managerial industrial roles. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

Describe a time when you were in charge of the work of others. What was the situation? What did you do in the situation, and what was the outcome?
We all have times when the responsibilities of our jobs are overwhelming. Describe a time when you were overwhelmed at work. What was the situation? What did you do in the situation, and what was the outcome?
As a manager, it is important to maintain your employees' morale. If team morale were low, how would you increase it?
Describe a time when you had to deal with a challenging customer. What was the situation? What did you do in the situation, and what was the outcome?

Competencies Measured

Leads others

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Solves problems

Solves complex problems with analytical thinking. Evaluates multiple possible solutions and considers the potential impact of each option before making a decision. Acquires information from varied sources and applies information needed to make decisions accurately and quickly. Uses data to identify trends.

Example Roles

Operations or warehouse managerial roles across a wide range of industries, including retail and manufacturing.

Entry Level Retail

The Entry-Level Retail question set includes questions targeting job-related competencies for selecting candidates for retail roles requiring little to no experience. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

Describe a time you were working in a fast-paced environment and you needed to be very attentive and organized. What was the situation? What did you do in the situation, and what was the outcome?
We all have times when the responsibilities of our jobs are overwhelming. Describe a time when you were overwhelmed at work. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time when you had to deal with a challenging customer. What was the situation? What did you do in the situation, and what was the outcome?
Describe the strictest safety rules you had to follow on the job. How did you ensure that you followed all the rules?
Describe a situation in which you had to adapt your style, approach, or ideas to meet the needs of others. What was the situation? What did you do in the situation, and what was the outcome?

Competencies Measured

Produces quality work

Works efficiently

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Provides exceptional service

Follows rules and procedures

Follows directions, rules, and procedures. Adheres to schedules. Does not take shortcuts. Follows ethical guidelines.

Works well with others

Collaborates well with colleagues and teammates. Proactively helps others. Exhibits strong interpersonal skills. Creates positive relationships. Shows support and respect for others.

Example Roles

Entry-level or hourly retail roles across a wide range of industries, such as but not limited to specialty and discount retail, convenience, and food service.

Experienced Retail

The Experienced Retail question set includes questions targeting job-related competencies for selecting candidates for retail roles requiring some experience. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

Describe a time when you were in charge of the work of others. What was the situation? What did you do in the situation, and what was the outcome?
We all have times when the responsibilities of our jobs are overwhelming. Describe a time when you were overwhelmed at work. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time you were under a great deal of pressure. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time when you had to deal with a challenging customer. What was the situation? What did you do in the situation, and what was the outcome?
Even high-performing teams can experience declines in sales, which can be a result of poor sales culture. What actions would you take if your team had a poor sales culture?
Describe a situation in which you had to adapt your style, approach, or ideas to meet the needs of others. What was the situation? What did you do in the situation, and what was the outcome?

Competencies Measured

Leads others

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Manages priorities

Plans ahead in a systematic and organized way. Effectively prioritizes tasks to focus on the most important ones first. Creates plans to balance short- and long-term goals.

Provides exceptional service

Solves problems

Example Roles

Retail Supervisor roles across a range of store sizes and types, such as but not limited to specialty and discount retail, convenience, and food service.

Managerial Retail

The Managerial Retail question set includes questions targeting job-related competencies for selecting candidates for managerial roles in retail. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

Describe a time when you were in charge of the work of others. What was the situation? What did you do in the situation, and what was the outcome?
We all have times when the responsibilities of our jobs are overwhelming. Describe a time when you were overwhelmed at work. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time you were under a great deal of pressure. What was the situation? What did you do in the situation, and what was the outcome?
Please describe in detail your experience managing a team. How many people have you managed? What type of leadership did you provide?
Describe a time when you had to deal with a challenging customer. What was the situation? What did you do in the situation, and what was the outcome?
Describe a situation in which you had to adapt your style, approach, or ideas to meet the needs of others. What was the situation? What did you do in the situation, and what was the outcome?

Competencies Measured

Leads others

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Manages priorities

Plans ahead in a systematic and organized way. Effectively prioritizes tasks to focus on the most important ones first. Creates plans to balance short- and long-term goals.

Solves problems

Communicates effectively

Example Roles

Retail Managerial roles across a wide range of store sizes and types, such as but not limited to specialty and discount retail, convenience, and food service.

Entry Level Call Center

The Entry-Level Call Center question set includes questions targeting job-related competencies for selecting candidates for call center roles requiring little to no experience. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

Describe a time you were working in a fast-paced environment and you needed to be very attentive and organized. What was the situation? What did you do in the situation, and what was the outcome?
We all have times when the responsibilities of our jobs are overwhelming. Describe a time when you were overwhelmed at work. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time when you had to deal with a challenging customer. What was the situation? What did you do in the situation, and what was the outcome?
Describe the strictest safety rules you had to follow on the job. How did you ensure that you followed all the rules?
Describe a situation in which you had to adapt your style, approach, or ideas to meet the needs of others. What was the situation? What did you do in the situation, and what was the outcome?

Competencies Measured

Produces quality work

Works efficiently

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Solves problems

Provides exceptional service

Follows rules and procedures

Follows directions, rules, and procedures. Adheres to schedules. Does not take shortcuts. Follows ethical guidelines.

Adapts to change

Example Roles

Call Center Sales, Service, or blended roles across a wide range of industries, including financial, hospitality, and retail.

Managerial Call Center

The Managerial Call Center question set includes questions targeting job-related competencies for selecting candidates for managerial roles in call centers. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

Describe a time when you were in charge of the work of others. What was the situation? What did you do in the situation, and what was the outcome?
We all have times when the responsibilities of our jobs are overwhelming. Describe a time when you were overwhelmed at work. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time you demonstrated strong leadership skills. What was the situation? What did you do in the situation, and what was the outcome?
Please describe in detail your experience managing a team. How many people have you managed? What type of leadership did you provide?
Describe a time when you had to deal with a challenging customer. What was the situation? What did you do in the situation, and what was the outcome?

Competencies Measured

Leads others

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Solves problems

Example Roles

Call Center Manager roles across a wide range of industries, including financial, hospitality, and retail.

Entry Level Professional

The Entry-Level Professional question set includes questions targeting job-related competencies for selecting candidates for professional roles requiring little to no experience. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

Describe a time you were under a great deal of pressure. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time you were working in a fast-paced environment and you needed to be very attentive and organized. What was the situation? What did you do in the situation, and what was the outcome?
Describe the strictest safety rules you had to follow on the job. How did you ensure that you followed all the rules?
We all have times when the responsibilities of our jobs are overwhelming. Describe a time when you were overwhelmed at work. What was the situation? What did you do in the situation, and what was the outcome?
Describe a situation in which you had to adapt your style, approach, or ideas to meet the needs of others. What was the situation? What did you do in the situation, and what was the outcome?

Competencies Measured

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Produces quality work

Follows rules and procedures

Follows directions, rules, and procedures. Adheres to schedules. Does not take shortcuts. Follows ethical guidelines.

Works well with others

Collaborates well with colleagues and teammates. Proactively helps others. Exhibits strong interpersonal skills. Creates positive relationships. Shows support and respect for others.

Example Roles

Entry-level or hourly roles across a wide range of professional industries, including healthcare, banking, retail, and logistics.

Experienced Professional

The Experienced Professional question set includes questions targeting job-related competencies for selecting candidates for professional roles requiring some experience. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

Describe how you go about understanding what a client or customer needs and wants.
We all have times when the responsibilities of our jobs are overwhelming. Describe a time when you were overwhelmed at work. What was the situation? What did you do in the situation, and what was the outcome?
We all have times when we encounter a conflict with a coworker or client. Describe a time you had to resolve a conflict. What was the situation? What did you do in the situation, and what was the outcome?
Describe a situation in which you had to adapt your style, approach, or ideas to meet the needs of others. What was the situation? What did you do in the situation, and what was the outcome?
Describe the strictest safety rules you had to follow on the job. How did you ensure that you followed all the rules?
Describe a time when you had to deal with a challenging internal or external customer. What was the situation? What did you do in the situation, and what was the outcome?

Competencies Measured

Provides exceptional service

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Solves problems

Communicates effectively

Adapts to change

Follows rules and procedures

Follows directions, rules, and procedures. Adheres to schedules. Does not take shortcuts. Follows ethical guidelines.

Example Roles

Experienced to mid-level individual contributors in white-collar industries.

Managerial Professional

The Managerial Professional question set includes questions targeting job-related competencies for selecting candidates for managerial professional positions. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

Describe a time when you were in charge of the work of others. What was the situation? What did you do in the situation, and what was the outcome?
We all have times when the responsibilities of our jobs are overwhelming. Describe a time when you were overwhelmed at work. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time you demonstrated strong leadership skills. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time when you had to deal with a challenging internal or external customer. What was the situation? What did you do in the situation, and what was the outcome?
Describe a situation in which you had to adapt your style, approach, or ideas to meet the needs of others. What was the situation? What did you do in the situation, and what was the outcome?

Competencies Measured

Leads others

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Solves problems

Communicates effectively

Example Roles

Managerial (mid- to senior-level) and leadership roles across a wide range of industries.

Entry Level Sales

The Entry-Level Sales question set includes questions targeting job-related competencies for selecting candidates for sales roles requiring little to no experience. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

At times, you may be asked to do many things at once. Please provide us with examples of how you've found ways to make your job or tasks more efficient.
We all have times when the responsibilities of our jobs are overwhelming. Describe a time when you were overwhelmed at work. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time you used your verbal communication skills to help a customer. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time you were working in a fast-paced environment and you needed to be very attentive and organized. What was the situation? What did you do in the situation, and what was the outcome?
Describe a situation in which you had to adapt your style, approach, or ideas to meet the needs of others. What was the situation? What did you do in the situation, and what was the outcome?

Competencies Measured

Works efficiently

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Communicates effectively

Example Roles

Entry-level/early career business-to-business or business-to-consumer sales.

Experienced Sales

The Experienced Sales question set includes questions targeting job-related competencies for selecting candidates for sales roles requiring some experience. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

Describe an experience you had engaging in conversation with customers and recommending personalized solutions that meet their needs. What was the situation? What did you do in the situation, and what was the outcome?
We all have times when the responsibilities of our jobs are overwhelming. Describe a time when you were overwhelmed at work. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time you were under a great deal of pressure. What was the situation? What did you do in the situation, and what was the outcome?
Describe a time you were working in a fast-paced environment and you needed to be very attentive and organized. What was the situation? What did you do in the situation, and what was the outcome?
Describe a situation in which you had to adapt your style, approach, or ideas to meet the needs of others. What was the situation? What did you do in the situation, and what was the outcome?

Competencies Measured

Communicates effectively

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Works efficiently

Example Roles

Quota-carrying sales representatives with mid-level experience.

Managerial Sales

The Managerial Sales question set includes questions targeting job-related competencies for selecting candidates for managerial roles in sales. Candidates can respond to the set of questions in either a text, audio, or video format. All questions are presented to candidates via text.

Questions

Please describe in detail your experience managing a team. How many people have you managed? What type of leadership did you provide?
Describe a time when you were in charge of the work of others. What was the situation? What did you do in the situation, and what was the outcome?
As a manager, one of your key responsibilities will be ensuring high total sales. If your team were struggling to meet sales goals, how would you improve your team's total sales?
Describe a time when you had to deal with a challenging customer. What was the situation? What did you do in the situation, and what was the outcome?
Describe a situation in which you had to adapt your style, approach, or ideas to meet the needs of others. What was the situation? What did you do in the situation, and what was the outcome?

Competencies Measured

Leads others

Drives for results

Takes ownership of actions. Consistently applies effort. Driven to exceed targets and goals. Persists and maintains focus when faced with challenges.

Provides exceptional service

Communicates effectively

Example Roles

Managerial (mid to senior level) and leadership roles across a wide range of sales roles and industries.

Note: If licensed, AI scored-Recommendations and AI scored-Ranked Recommendations now support multiple languages. For more information, see AI scored language support.